Conditions of return and exchange
Dear customer, we hope you are satisfied with your order. If not, we have a return policy for all products on our site within 14 days of receiving them.
Your Montenapoleone team accepts returns or exchanges of items that are in new condition, not worn, unchanged and not damaged by the customer. The item must be in its original packaging, without damage to labels or tags. Returns that do not comply with the conditions mentioned will not be accepted.
To obtain a refund or exchange, ship the item within 14 days of receipt of the original order. You will receive a refund of the cost of the item within 14 days of our receipt.
Why is the return not free of charge?
In order to keep prices as low as possible, we are unfortunately unable to offer free delivery for returns at the moment. Therefore the customer has to pay the costs for the delivery.
To return your item:
- Fill out our return form with your order number and email.
- Pack the products in the order box or in another box and send it at the address: Montenapoleone, Via Marconi 2, 6900 Lugano
- Upon receipt of your order we will inform you if you are entitled to a refund. If the items do not meet the return requirements, you will not be entitled to a refund. In this case, all costs of any return of the item will be borne by the customer.
Non-returnable items: products in the outlet section or with a final discount cannot be refunded or exchanged.
If you have any further questions please do not hesitate to contact us at: [email protected]